SUPERHOT

If you cannot find the answer to your question here or in any other place on the Internet, or you’d just like to write us some message please email us at superhot@superhotgame.com

SUPERHOT and SUPERHOT VR are basically two different games with different levels and gameplay. This means that you have to get these games separately. To make it more convenient for you we created a bundle on Steam which gives you discounts. You can find it here.

Few universal things you can try to fix it: restart the game and your computer, reinstall the game, delete the save files from

Windows: C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT
Remember that AppData is a hidden folder, so you have to reveal it by enabling hidden objects in the View tab of your file explorer window.

Mac: Users\user_name\Library\Application Support\unity.SUPERHOT_Team.SUPERHOT
If you get stuck anywhere along the way, make sure you have revealed hidden files by pressing CMD + SHIFT + . (period)
Alternatively, you can open Terminal  and copy-paste in this command: rm -r ./Library/”Application Support”/unity.SUPERHOT_Team.SUPERHOT

PS4 as presented in the following FAQ, third paragraph: >click here<.

Xbox as presented in the following FAQ, tenth paragraph (“How do I delete saves I don’t want?”): >click here<.

Linux: go to ~/.config/unity3d/SUPERHOT_Team/SUPERHOT then right-click on the SUPERHOT directory and move to trash.
You might need to reveal hidden files to move to .config; use the shortcut applicable to your distribution, for instance CTRL + H
Alternatively you can open Terminal and copy-paste the following command: rm -r ~/.config/unity3d/SUPERHOT_Team/SUPERHOT

Windows Store: %userprofile%\AppData\Local\Packages\\LocalState

SteamOS: go to Settings, then to Display – Interface and “Enable access to the Linux desktop”, click power icon, switch to desktop mode. Open Terminal and copy-paste the following command*: sudo rm -r /home/steam/.config/unity3d/SUPERHOT_Team/SUPERHOT
*The desktop account can gain root access, but ships with no password. Before you can use this account to gain root access, you need to assign it a password. From the desktop session, start a terminal window and type “passwd”. Enter your new password twice. Now you can use the “sudo” command to perform privileged operations.

Remember that AppData is a hidden folder, so you have to reveal it by enabling hidden objects in the View tab of your file explorer window.
If it doesn’t help or the issue is not mentioned in this FAQ please contact us at superhot@superhotgame.com. And please include as much information as you can:

• Which system do you play on?
• What is your computer specification?
• Detailed description of the bug – what is happening, when is it happening.
• Log file from:
  Windows: example path is C:\Users\\AppData\LocalLow\SUPERHOT_Team\SUPERHOT\output_log.txt
  Mac: ~\Library\Logs\Unity\Player.log
  Linux – from this location: ~\.config\unity3d\CompanyName\ProductName\Player.log
  To reveal hidden files to move to .config use the shortcut applicable to your distribution, for instance CTRL + H
  Windows Store version – from this location:
  D:\Users\\AppData\Local\Packages\SUPERHOTTeam.SHPLACEHOLDER_hj98apedv0ctt\TempState
• A screenshot or a video would be great.

Some things you can try:

• Run the game from the game folder on your drive via SH.exe (Steam\steamapps\common\SUPERHOT) in administrator mode rather than from Steam with Steam completely turned off.
• Run the game from Steam in offline mode;
• Move all save files from: C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT\ on Windows
  or Users\username\Library\Application Support\unity.SUPERHOT_Team.SUPERHOT on Mac

  to a different place and try to run the game afterwards. If you can’t find the folder, please refer to this tutorial.

• Make sure you have Microsoft .NET 4 framework installed.
• Add SUPERHOT to exceptions in your antivirus.
• Run SUPERHOT from the local Steam folder rather than from the Steam application.
• If you are using Comodo firewall, follow this piece of advice posted by one of our amazing community members: right click SUPERHOT in your Steam library then click “properties”, then launch options, enter the screen resolution of your monitor (e.g. for 1920×1080 it would be “set -w1920 -h1080”), then click “OK” and launch the game. Comodo should then give you a warning claiming that this file has malicious content – click “fix it myself”. Then another dialog box will pop up from Comodo saying either “block” or “ignore this file”. Click on “ignore this file and claim it as a false report” or something along those lines. Then try relaunching the game.
• Verify game cache.
• Reinstall the game.

Should all above fail please contact us at superhot@superhotgame.com

Please make sure that your computer meets the minimum requirements to play this game.
Other than that:

• If you are using more than one monitor, try to choose a different screen in the settings window
  before the actual game launches OR when the launcher comes up, hold the Shift button down
  while clicking on “Start SUPERHOT” button (as weirds as it sounds, it may work).
• Test the game with VSync both on and off.
• If you are using a laptop, make sure that your integrated graphics card is not chosen as the
  default one.
• If you have an SSD drive, install the game there.
• Turn in-game AA off.
• If you have this option, enable hyperthreading.
• Disable extra displays if you have them.
• Decrease resolution of the game.
• Decrease other graphics’ settings in-game.

C:\Users\USERNAME\AppData\LocalLow\SUPERHOT_Team\SUPERHOT\Screenshots\Replays on Windows.

1. Capture a replay in-game by following the tooltips at the end of a given level.
2. Press the Xbox button and go to Broadcast and capture, then to Recent captures.
3. Choose a capture you want to share or save and press A to view settings.
4. Choose either Upload or Share.