Windows 7 or newer

Mac OS

Windows: C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT
Remember that AppData is a hidden folder, so you have to reveal it by enabling hidden objects in the View tab of your file explorer window.

Mac: Users\user_name\Library\Application Support\unity.SUPERHOT_Team.SUPERHOT
If you get stuck anywhere along the way, make sure you have revealed hidden files by pressing CMD + SHIFT + . (period)

PS4 as presented in the following FAQ, third paragraph: click here.

Xbox as presented in the following FAQ, tenth paragraph (“How do I delete saves I don’t want?”): click here.

Linux: ~/.config/unity3d/SUPERHOT_Team/SUPERHOT
You might need to reveal hidden files to move to .config; use the shortcut applicable to your distribution, for instance CTR+H

SteamOS: go to Settings, then to Display – Interface and “Enable access to the Linux desktop”, click power icon, switch to desktop mode. The path is: ~/.config/unity3d/SUPERHOT_Team/SUPERHOT

Windows Store: %userprofile%\AppData\Local\Packages\LocalState

If you’re playing on Steam, experiencing a black screen at launch and you the game doesn’t load, please do the following:
• right click on SUPERHOT in your Library,
• go to Properties, then to Betas tab,

• enter the Supercommunity (yeah, that’s what our community is!) password in the box under the drop-down list,

• click the button just to the right of the box; simply hitting Enter will not do the trick because of reasons unknown to me or anyone sane,
• choose “community-test” from the drop-down list.

Play the game as you would normally, exit it and launch again a couple of times, make sure it had stuff to save. If you can exit it and then launch again without it being too inconvenient to you – do that.
Then please contact us at superhot@superhotgame.com (or at Discord) and if it helped include “black screen bug – test branch helped!” so that we know where you’re coming from. If it didn’t – please contact us either way, so that we can help you. It is pivotal that you inform us if something happened; we want to kill that bug for sure, forever, make it regret its own existence. By telling us about the outcome you help us improve the game and make sure this never happens again.

If none of the abovementioned actions help or the issue is not mentioned in this FAQ (including other, following paragraphs within the game category) please contact us at superhot@superhotgame.com. Please include as much information as you can:

• Which system do you play on?
• What is your computer specification?
• Detailed description of the bug – what is happening, when is it happening.
• Log file from: Windows: example path is C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT\output_log.txt Mac: ~\Library\Logs\Unity\Player.log Linux from this location: ~\.config\unity3d\CompanyName\ProductName\Player.log
  To reveal hidden files to move to .config use the shortcut applicable to your distribution, for instance CTRL + H Windows Store version – from this location:
  C:\Users\user_name\AppData\Local\Packages\SUPERHOTTeam.SHPLACEHOLDER_hj98apedv0ctt\TempState
• A screenshot or a video would be great.

If you’re playing on Steam, experiencing a black screen at launch and you the game doesn’t load, please do the following:
• right click on SUPERHOT in your Library,
• go to Properties, then to Betas tab,
• enter the Supercommunity (yeah, that’s what our community is!) password in the box under the drop-down list,
• click the button just to the right of the box; simply hitting Enter will not do the trick because of reasons unknown to me or anyone sane,
• choose “community-test” from the drop-down list.

Other things you can try:

• Run the game from the game folder on your drive via SH.exe (Steam\steamapps\common\SUPERHOT) in administrator mode rather than from Steam with Steam completely turned off.

• Run the game from Steam in offline mode.
• Move/delete all save files as presented in “I found a bug” category above.
• Make sure you have Microsoft .NET 4 framework installed.
• Make sure your drivers (all of them, particularly for your GPU and audio) are up to date.
• Add SUPERHOT to exceptions in your antivirus.
• Run SUPERHOT from the local Steam folder rather than from the Steam application.
• If you are using Comodo firewall, follow this piece of advice posted by one of our amazing community members: right click SUPERHOT in your Steam library then click “properties”, then launch options, enter the screen resolution of your monitor (e.g. for 1920×1080 it would be “set -w1920 -h1080”), then click “OK” and launch the game. Comodo should then give you a warning claiming that this file has malicious content – click “fix it myself”. Then another dialog box will pop up from Comodo saying either “block” or “ignore this file”. Click on “ignore this file and claim it as a false report” or something along those lines. Then try relaunching the game.
• Verify game cache.
• Reinstall the game.

Should all above fail please contact us at superhot@superhotgame.com

Please make sure that your computer meets the minimum requirements to play this game.
Other than that:

• If you are using more than one monitor, try to choose a different screen in the settings window before the actual game launches OR when the launcher comes up, hold the Shift button down while clicking on the “Start SUPERHOT” button (as weirds as it sounds, it may work).
• Test the game with VSync both on and off.
• Make sure your drivers (all of them, particularly for your GPU and audio) are up to date.
• If you are using a laptop, make sure that your integrated graphics card is not chosen as the default one.
• If you have an SSD drive, install the game there.
• Turn in-game AA off.
• If you have this option, enable hyperthreading.
• Disable extra displays if you have them.
• Decrease resolution of the game.
• Decrease other graphics’ settings in-game.