FAQ - SUPERHOT

GENERAL AND MISCELLANEOUS

How can I contact you?
If you cannot find the answer to your question here or in any other place on the Internet, or you’d just like to write us some message please email us at superhot@superhotgame.com

I don’t move, yet time moves very slooowly. How come?
You do have pulse, right? We hope you do. If so, you always move. Very slightly, but still – you do. If you have no pulse at the moment, please call help immediately. Stop reading that. CALL HELP!

I want to work with you badly, you’re so cool. How can I get in?
Thank you very much! We think you’re cool too. Please head to our Jobs page and see what’s in store for you. Apply today; all details can be discussed in the process.

Why aren’t your games free?
The thing is – they really should not be free. Simply put, we are people and to make the games that you seem to like quite a lot, we have to be sure that this job will cover our basic life needs. Making games completely for free would lead to us having to look for something else to do in life and there would be no more SUPERHOT.
So, though it is your choice whether our games are worth it, it is quite evident for us that games generally cannot be handed out for free if we wish to get more games in future.

Can I buy physical versions of your games? I like boxes.
Physical copies of our games are quite scarce and we do not really carry the distribution, so you’ll need to look for them yourself and if there is nothing available, that would mean that probably you’d have to wait for some (possible) reissuing. If you can get by without physical boxes, we advise taking a look at all the different platforms you can get our games on!

Is there any SUPERHOT mobile game?
Not for now, no. Not yet at least. We, the SUPERHOT Team, have not developed a single SUPERHOT mobile game. There are some games that are eerily similar in style and even name, but these are not our products.

How did it all start? What is the genesis of SUPERHOT?
With an idea and a very limited timeframe of 7DFPS gamejam – you can learn more about it here.

Are your games supercalifragilisticexpialidocious?
Yeah, they’re pretty awesome.

SUPERHOT

How can I contact you?

If you cannot find the answer to your question here or in any other place on the Internet, or you’d just like to write us some message please email us at superhot@superhotgame.com

What are the system requirements?

Windows 7 or newer

Minimum:

Processor: Intel Core2Quad Q6600 2,40 GHz
Memory: 4 GB RAM
Graphics: GeForce GTX 650 (1024 MB Ram)
Storage: 4 GB available space

Mac OS

Minimum:

OS X 10.9 or later
Processor: Intel Core I5 or newer
Memory: 8 GB RAM
Graphics: GPU with at least 1024 MB RAM
Storage: 3 GB available space

How exactly is SUPERHOT different from SUPERHOT VR?

This is the original SUPERHOT game that contains no VR capability. To play in VR, please take a look at SUPERHOT VR, which is a different game with different levels, plot, mechanics and some new weapons; a game that was created for VR. The original SUPERHOT (note that there is no “VR” in its name) is meant for desktops and this would be a proper start for your journey through SUPERHOT universe.
To make it more convenient for you we have created a bundle on Steam which gives you discounts. You can find it here.

Where are the saves stored at?

The example paths are:

Windows: C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT
Remember that AppData is a hidden folder, so you have to reveal it by enabling hidden objects in the View tab of your file explorer window.

PS4 as presented in the following FAQ, third paragraph: >click here<.

Xbox as presented in the following FAQ, tenth paragraph (“How do I delete saves I don’t want?”): >click here<.

Linux: ~/.config/unity3d/SUPERHOT_Team/SUPERHOT
You might need to reveal hidden files to move to .config; use the shortcut applicable to your distribution, for instance CTR+H

SteamOS: go to Settings, then to Display – Interface and “Enable access to the Linux desktop”, click power icon, switch to desktop mode. The path is: ~/.config/unity3d/SUPERHOT_Team/SUPERHOT

Windows Store: %userprofile%\AppData\Local\Packages\LocalState

I found a bug!

Few universal things you can try to fix it – restart the game and your device, reinstall the game, delete the save files from:

Mac: Users\user_name\Library\Application Support\unity.SUPERHOT_Team.SUPERHOT
If you get stuck anywhere along the way, make sure you have revealed hidden files by pressing CMD + SHIFT + . (period)
Alternatively, you can open Terminal and copy-paste in this command: rm -r ./Library/”Application Support”/unity.SUPERHOT_Team.SUPERHOT

PS4 as presented in the following FAQ, third paragraph: >click here<.

Xbox as presented in the following FAQ, tenth paragraph (“How do I delete saves I don’t want?”): >click here<.

Linux: go to ~/.config/unity3d/SUPERHOT_Team/SUPERHOT then right-click on the SUPERHOT directory and move to trash.
You might need to reveal hidden files to move to .config; use the shortcut applicable to your distribution, for instance CTRL + H
Alternatively you can open Terminal and copy-paste the following command: rm -r ~/.config/unity3d/SUPERHOT_Team/SUPERHOT

Windows Store: %userprofile%\AppData\Local\Packages\\LocalState

SteamOS: go to Settings, then to Display – Interface and “Enable access to the Linux desktop”, click power icon, switch to desktop mode. Open Terminal and copy-paste the following command*: sudo rm -r /home/steam/.config/unity3d/SUPERHOT_Team/SUPERHOT
*The desktop account can gain root access, but ships with no password. Before you can use this account to gain root access, you need to assign it a password. From the desktop session, start a terminal window and type “passwd”. Enter your new password twice. Now you can use the “sudo” command to perform privileged operations.

If none of the abovementioned actions help or the issue is not mentioned in this FAQ (including other, following paragraphs within the game category) please contact us at superhot@superhotgame.com. Please include as much information as you can:

Which system do you play on?
What is your computer specification?
Detailed description of the bug – what is happening, when is it happening.
Log file from:
Windows: example path is C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT\output_log.txt
Mac: ~\Library\Logs\Unity\Player.log
Linux from this location: ~\.config\unity3d\CompanyName\ProductName\Player.log
To reveal hidden files to move to .config use the shortcut applicable to your distribution, for instance CTRL + H
Windows Store version – from this location:
C:\Users\user_name\AppData\Local\Packages\SUPERHOTTeam.SHPLACEHOLDER_hj98apedv0ctt\TempState
A screenshot or a video would be great.

The game crashes/all I see is black screen. What can I do?

Some things you can try:

Run the game from the game folder on your drive via SH.exe (Steam\steamapps\common\SUPERHOT) in administrator mode rather than from Steam with Steam completely turned off.
Run the game from Steam in offline mode.
Move/delete all save files as presented in “I found a bug” category above.
Make sure you have Microsoft .NET 4 framework installed.
Make sure your drivers (all of them, particularly for your GPU and audio) are up to date.
Add SUPERHOT to exceptions in your antivirus.
Run SUPERHOT from the local Steam folder rather than from the Steam application.
If you are using Comodo firewall, follow this piece of advice posted by one of our amazing community members: right click SUPERHOT in your Steam library then click “properties”, then launch options, enter the screen resolution of your monitor (e.g. for 1920×1080 it would be “set -w1920 -h1080”), then click “OK” and launch the game. Comodo should then give you a warning claiming that this file has malicious content – click “fix it myself”. Then another dialog box will pop up from Comodo saying either “block” or “ignore this file”. Click on “ignore this file and claim it as a false report” or something along those lines. Then try relaunching the game.
Verify game cache.
Reinstall the game.

Should all above fail please contact us at superhot@superhotgame.com

The game lags/stutters/framerate drops unexpectedly.

Please make sure that your computer meets the minimum requirements to play this game.
Other than that:

If you are using more than one monitor, try to choose a different screen in the settings window
before the actual game launches OR when the launcher comes up, hold the Shift button down
while clicking on “Start SUPERHOT” button (as weirds as it sounds, it may work).
Test the game with VSync both on and off.
Make sure your drivers (all of them, particularly for your GPU and audio) are up to date.
If you are using a laptop, make sure that your integrated graphics card is not chosen as the
default one.
If you have an SSD drive, install the game there.
Turn in-game AA off.
If you have this option, enable hyperthreading.
Disable extra displays if you have them.
Decrease resolution of the game.
Decrease other graphics’ settings in-game.

Where the replays are being stored on my computer?

C:\Users\USERNAME\AppData\LocalLow\SUPERHOT_Team\SUPERHOT\Screenshots\Replays on Windows.

How can I share or download my captures on Xbox One?

Capture a replay in-game by following the tooltips at the end of a given level.
Press the Xbox button and go to Broadcast and capture, then to Recent captures.
Choose a capture you want to share or save and press A to view settings.
Choose either Upload or Share.

SUPERHOT VR

How can I contact you?

If you cannot find the answer to your question here or in any other place on the Internet, or you’d just like to write us some message please email us at superhot@superhotgame.com

What are the system requirements?

Vive

Minimum:

Processor: Intel Core i5-4590/AMD FX 8350 (equivalent or better)
Graphics card: NVIDIA GTX 970/AMD Radeon R9 290 (equivalent or better)
RAM: 4GB or more
Video output: 1 x HDMI 1.4 or 1 x DisplayPort 1.2
USB: 1 x USB-A 2.0
OS: Windows 7 or newer

Oculus

Minimum:

Processor: Intel Core i3-6100/AMD Ryzen 3 1200/AMD FX 4350 (equivalent or better)
Graphics card: NVIDIA GTX 960 (4GB)/AMD Radeon R9 290 (equivalent or better)
RAM: 8GB or more
Video output: HDMI 1.3
USB: 1 x USB-A 3.0, 2 x USB-A 2.0
OS: Windows 8.1 or newer

Windows Mixed Reality

Processor: Intel Mobile Core i5-7200U Dual-core with Hyperthreading
Graphics card: Integrated Intel HD Graphics 620/NVIDIA MX150/NVIDIA 965M (equivalent or better)
RAM: 8GB DDR3 dual-channel
Video output: HDMI 1.4 or DisplayPort 1.2
USB: USB-A 3.0 or USB-C
Bluetooth: Bluetooth 4.0
OS: Windows 10 Fall Creators Update

Windows Mixed Reality Ultra

Processor: Intel Core i5-4590 Quad-core/AMD Ryzen 5 1400 Quad-core (equivalent or better)
Graphics card: NVIDIA GTX 960/NVIDIA GTX 1050/AMD RX 460/AMD RX 560 (equivalent or better)
RAM: 8GB DDR3 dual-channel
Video output: HDMI 2.0 or DisplayPort 1.2
USB: USB-A 3.0 or USB-C
Bluetooth: Bluetooth 4.0
OS: Windows 10 Fall Creators Update

Is this just the original SUPERHOT but in VR?

No. SUPERHOT VR is a different game with different levels, plot, mechanics and some new weapons. It has been created specifically for VR and it’s more than a port. The game had to be constructed from the scratch for new platforms so it was a perfect chance to bring something new to the SUPERHOT universe!
To make it more convenient for you we have created a bundle on Steam which gives you discounts. You can find it here.

Where are the saves stored at?

The example paths are:

Windows: C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT_VR
Remember that AppData is a hidden folder, so you have to reveal it by enabling hidden objects in the View tab of your file explorer window.

PS4 as presented in the following FAQ, third paragraph: >click here<.

I found a bug!

Few universal things you can try to fix it – restart the game and your device (including controllers), reinstall the game, delete the save files from:

PS4 as presented in the following FAQ, third paragraph: >click here<.

Another problem-solver in many cases is reconfiguring your device:

Oculus as presented in the following FAQ: >click here<.
Vive as presented in the following FAQ: >click here<.
PlayStation VR as presented in the following FAQ; click on “Configuring your headset and camera” for the corresponding device model: >click here<.
Windows Mixed Reality: in Mixed Reality Portal click on the farthest top-left icon (three horizontal lines) and click “Run Setup”, then just follow the prompts.

Make sure your drivers (all of them, particularly for your GPU and audio) are up to date.

If you’re experiencing issues with hands lying on the ground or crash/black screen on Samsung Odyssey on Steam – we’re fighting those right now. At the moment the fix is to right click on SUPERHOT VR in your Library, go to Properties, then to Betas tab, and then choose old-steamvr-patch from the drop-down list. We’d be glad if you sent us the log from: game installation folder\SUPERHOTVR_Data\output_log.txt

If it doesn’t help or the issue is not mentioned in this FAQ please contact us at superhot@superhotgame.com. And please include as much information as you can:

Which platform do you play on?
What headset are you using?
What is your computer specification?
Detailed description of the bug – what is happening, when is it happening.
Log file from game installation folder:
Windows: SUPERHOTVR_Data\output_log.txt
A screenshot or a video would be great.

Game shows on the monitor but not on the headset.

Always make sure that the headset is plugged into the dedicated graphics card. Also set the dedicated card as the main GPU device in BIOS.
Make sure your GPU drivers are up to date.

Few universal things you can try to fix it: restart the game and your computer, reinstall the game, delete the save files from:
C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT_VR
Remember that AppData is a hidden folder, so you have to reveal it by enabling hidden objects in the View tab of your file explorer window.

If it doesn’t help or the issue is not mentioned in this FAQ please contact us at superhot@superhotgame.com. And please include as much information as you can:

Which platform do you play on?
What headset are you using?
What is your computer specification?
Log file from game installation folder:
Windows: SUPERHOTVR_Data\output_log.txt

Where can I get the game?

The go to platform is Steam – it supports all the headsets that we released the game on (HTC Vive, Oculus Rift, Windows Mixed Reality headsets). The game is also available on Oculus store and Windows store. If you own Oculus or WMR headset it is recommended that you get the respective version as it tends to work better.

I’m in white void with just a gun!

It is a sort of a puzzle. If you pull the trigger, a message should pop up near the gun. It will tell you what to do, referring to a certain object. There’s only and exactly one such object in the room – it must be there if you are able to play in VR.

If you are able to move and grub the gun, there is no technical issue there. It is a puzzle.

Can I play SUPERHOT VR seated?

It is possible, but we very much advise playing while standing, as this way gives you the intended experience.
The game was intended to give you a feel of being almost like a superhero. The slo-mo mechanic of the game proved to be among the most rewarding elements and dodging itself can be felt best while standing.

SUPERHOT: MIND CONTROL DELETE

How can I contact you?

If you cannot find the answer to your question here or in any other place on the Internet, or you’d just like to write us some message please email us at superhot@superhotgame.com

What is SUPERHOT: MIND CONTROL DELETE?

It’s our new standalone DLC for SUPERHOT and is currently in Early Access stage. It contains many exciting features like different characters to play (MINDS), new levels and weapons, new gameplay modes and many more. Current and prospective owners of SUPERHOT on Steam will be entitled to get it for free once it’s released.

So, if SUPERHOT: MCD will be free to Steam owners of the original game once finished, why would I buy it now?

It is completely optional – you can wait for it to be released and enjoy the full experience. We decided to make it available for purchase because it helps us develop the game. Most dedicated players send us their suggestions and feedback and it’s very helpful to us.

Where are the saves stored at?

The example path is:

C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SHMCD

When will MCD be released?

There is no strict date of release that would be set in stone as of yet. All of us still have to wait for a bit before the game hits the market. MCD was conceived as a simple DLC and since then it has evolved into a full game that is, frankly speaking, bigger than the original SUPERHOT. We’re doing the very best we can to offer you a complete, polished experience and that takes time.

Are you gonna release MCD on other platforms?

Right now we are focusing on releasing the full game on PC. It constantly changes and evolves so it would be hard to keep track of it on various platforms. However, when we are happy with the game we’ll be able to consider other platforms.

I found a bug!

Few universal things you can try to fix it: restart the game and your computer, reinstall the game, delete the save files from:

C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SHMCD on Windows
HOWEVER, before deleting the whole folder please make a copy of the output.log file as it might come in handy later.

Make sure your drivers (all of them, particularly for your GPU and audio) are up to date.

Remember that AppData is a hidden folder, so you have to reveal it by enabling hidden objects in the View tab of your file explorer window.
If it doesn’t help or the issue is not mentioned in this FAQ please contact us at superhot@superhotgame.com. And please include as much information as you can:

What is your computer specification?
Detailed description of the bug – what is happening, when is it happening.
Log file found at the following location:
Windows: C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SHMCD\output.log
A screenshot or a video would be great.

Is SUPERHOT: MCD meant for VR or will it be?

Right now the game is still in development and is only available on PC. However, situation with VR would be the same as with SUPERHOT and SUPERHOT VR – we would have to design the whole game from scratch. And these are very far-reaching plans. We are a small team and can only focus on one project at a time.

Why do my saves keep disappearing?

Please keep in mind that the game is still in early access and it changes constantly. Due to that the saves from the previous patches in most cases do not work with the updated version of the game. Many users had this problem so we decided to delete the save files with every update. Also, the saves will be deleted with the release of the game so everyone has equal chances.
The more positive thing is – we’ve added a thingy that allows you to unlock all the game progress so you don’t have to play the game from the beginning every time we release an update. However, this will only work in early access and will not be available once the game is released.

What are the differences between SUPERHOT and SUPERHOT: MCD?

SH: MCD is basically a rogue-like; it has non-linear gameplay which changes with progression in game due to growing difficulty. We have implemented additional MINDs as we call them, which are new characters with different abilities. There are also new enemies, new weapons, new levels and lots of other cool stuff.
You can see some of this here.

How many levels are there in MCD?

In MCD you will go down the nine-storey high pyramid of levels, every floor comprising of certain number of runs, each of which puts you in several levels that have to be completed in order to complete the full run. Those levels are randomised. The lower you go (on the pyramid), the harder the runs and the enemies. Additionally, runs on lower floors contain more levels. Some runs introduce new gameplay features and there is a lot to discover, even though the game is still in development.

GENERAL AND MISCELLANEOUS

SUPERHOT

Windows 7 or newer

Minimum:

Recommended:

Mac OS

Minimum:

SUPERHOT VR

Vive

Minimum:

Recommended:

Oculus

Minimum:

Recommended:

Windows Mixed Reality

Windows Mixed Reality

Windows Mixed Reality Ultra

SUPERHOT: MIND CONTROL DELETE