we might not have all
the answers but we have a few
Windows 7 or newer
Mac OS
Windows: C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT
Remember that AppData is a hidden folder, so you have to reveal
it by enabling hidden objects in the View tab of your file
explorer window.
Mac: Users\user_name\Library\Application
Support\unity.SUPERHOT_Team.SUPERHOT
If you get stuck anywhere along the way, make sure you have
revealed hidden files by pressing CMD + SHIFT + . (period)
PS4 as presented in the following FAQ, third paragraph: click here.
Xbox as presented in the following FAQ, tenth paragraph (“How do I delete saves I don’t want?”): click here.
Linux: ~/.config/unity3d/SUPERHOT_Team/SUPERHOT
You might need to reveal hidden files to move to .config; use
the shortcut applicable to your distribution, for instance CTR+H
SteamOS: go to Settings, then to Display – Interface and “Enable access to the Linux desktop”, click power icon, switch to desktop mode. The path is: ~/.config/unity3d/SUPERHOT_Team/SUPERHOT
Windows Store: %userprofile%\AppData\Local\Packages\LocalState
enter the Supercommunity (yeah, that’s what our community is!) password in the box under the drop-down list,
Play the game as you would normally, exit it and launch again a
couple of times, make sure it had stuff to save. If you can exit
it and then launch again without it being too inconvenient to
you – do that.
Then please contact us at superhot@superhotgame.com (or
at Discord) and if it helped include “black screen bug – test
branch helped!” so that we know where you’re coming from. If it
didn’t – please contact us either way, so that we can help you.
It is pivotal that you inform us if something happened; we want
to kill that bug for sure, forever, make it regret its own
existence. By telling us about the outcome you help us improve
the game and make sure this never happens again.
Windows: C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT
Remember that AppData is a hidden folder, so you have to
reveal it by enabling hidden objects in the View tab of your
file explorer window.
Mac:Users\user_name\Library\Application
Support\unity.SUPERHOT_Team.SUPERHOT
If you get stuck anywhere along the way, make sure you
have revealed hidden files by pressing CMD + SHIFT + .
(period)
Alternatively, you can open Terminal and copy-paste in
this command:
rm -r ./Library/”Application
Support”/unity.SUPERHOT_Team.SUPERHOT
PS4 as presented in the following FAQ, third paragraph: click here.
Xbox as presented in the following FAQ, tenth paragraph (“How do I delete saves I don’t want?”): click here.
Linux go to ~/.config/unity3d/SUPERHOT_Team/SUPERHOT then right-click on the SUPERHOT directory and move to trash. You might need to reveal hidden files to move to .config; use the shortcut applicable to your distribution, for instance CTRL + H. Alternatively you can open Terminal and copy-paste the following command: rm -r ~/.config/unity3d/SUPERHOT_Team/SUPERHOT
Windows Store: %userprofile%\AppData\Local\Packages\\LocalState
SteamOS: go to Settings, then to
Display – Interface and “Enable access to the Linux
desktop”, click power icon, switch to desktop mode.
Open Terminal and copy-paste the following command*:
sudo rm -r
/home/steam/.config/unity3d/SUPERHOT_Team/SUPERHOT
* The desktop account can gain root access, but ships with no password. Before you can use this account to gain root access, you need to assign it a password. From the desktop session, start a terminal window and type “passwd”. Enter your new password twice. Now you can use the “sudo” command to perform privileged operations.
If none of the abovementioned actions help or the issue is not mentioned in this FAQ (including other, following paragraphs within the game category) please contact us at superhot@superhotgame.com. Please include as much information as you can:
Other things you can try:
Run the game from the game folder on your drive via SH.exe (Steam\steamapps\common\SUPERHOT) in administrator mode rather than from Steam with Steam completely turned off.
Should all above fail please contact us at superhot@superhotgame.com
Please make sure that your computer meets the minimum
requirements to play this game.
Other than that:
Vive
Oculus
Windows Mixed Reality
No. SUPERHOT VR is a different game with different levels, plot, mechanics and some new weapons. It has been created specifically for VR and it’s more than a port. The game had to be constructed from the scratch for new platforms so it was a perfect chance to bring something new to the SUPERHOT universe! To make it more convenient for you we have created a bundle on Steam which gives you discounts. You can find it here.
Windows:C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT_VR
Remember that AppData is a hidden folder, so you have to
reveal it by enabling hidden objects in the View tab of your
file explorer window.
PS4 as presented in the following FAQ, third paragraph: click here.
Windows:
C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT_VR
Remember that AppData is a hidden folder, so you have to reveal
it by enabling hidden objects in the View tab of your file
explorer window.
PS4 as presented in the following FAQ, third paragraph: click here.
Another problem-solver in many cases is reconfiguring your device:Oculus as presented in the following FAQ: click here.
Vive as presented in the following FAQ: click here.
PlayStation VR as presented in the following FAQ; click on “Configuring your headset and camera” for the corresponding device model: click here.
Windows Mixed Reality: in Mixed Reality Portal click on the farthest top-left icon (three horizontal lines) and click “Run Setup”, then just follow the prompts.
Make sure your drivers (all of them, particularly for your GPU and audio) are up to date.Always make sure that the headset is plugged into the dedicated graphics card. Also, set the dedicated card as the main GPU device in BIOS. Make sure your GPU drivers are up to date.
Few universal things you can try to fix it: restart the game and
your computer, reinstall the game, delete the save files from:
C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT_VR
Remember that AppData is a hidden folder, so you have to
reveal it by enabling hidden objects in the View tab of your
file explorer window.
It is a sort of a puzzle. If you pull the trigger, a message should pop up near the gun. It will tell you what to do, referring to a certain object. There’s only and exactly one such object in the room – it must be there if you are able to play in VR.
If you are able to move and grab the gun, there is no technical issue there. It is a puzzle.
MCD is pretty tightly optimized for lower-end machines, even more so than the original SUPERHOT was at launch.
Windows:
C:\Users/USERNAME\AppData\LocalLow\SUPERHOT_Team\SHMCD
Remember that AppData is a hidden folder, so you have to reveal
it by enabling hidden objects in the View tab of your file
explorer window.
Mac: ...\Application Support/com.superhotgame.shmcd
Linux: ~/.config/unity3d/SUPERHOT_Team/SHMCD
PS4: as presented in the following FAQ, third paragraph: click here.
Xbox: as presented in the following FAQ, tenth paragraph (“How do I delete saves I don’t want?”): click here.
Few universal things you can try to fix it: restart the game and
your computer, reinstall the game, delete the save files from:
C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SHMCD
on Windows
HOWEVER, before deleting the whole folder please make a copy of
the output.log file as it might come in handy later.
Remember that AppData is a hidden folder, so you have to reveal
it by enabling hidden objects in the View tab of your file
explorer window.
Make sure your drivers (all of them, particularly for your GPU and audio) are up to date.
found a bug? let us know!