FAQ - SUPERHOT

GENERAL AND MISCELLANEOUS

How can I contact you?
If you cannot find the answer to your question here or in any other place on the Internet, or you’d just like to write us some message please email us at superhot@superhotgame.com

I don’t move, yet time moves very slooowly. How come?
You do have pulse, right? We hope you do. If so, you always move. Very slightly, but still – you do. If you have no pulse at the moment, please call help immediately. Stop reading that. CALL HELP!

I want to work with you badly, you’re so cool. How can I get in?
Thank you very much! We think you’re cool too. Please head to our Jobs page and see what’s in store for you. Apply today; all details can be discussed in the process.

Why aren’t your games free?
The thing is – they really should not be free. Simply put, we are people and to make the games that you seem to like quite a lot, we have to be sure that this job will cover our basic life needs. Making games completely for free would lead to us having to look for something else to do in life and there would be no more SUPERHOT.
So, though it is your choice whether our games are worth it, it is quite evident for us that games generally cannot be handed out for free if we wish to get more games in future.

Can I buy physical versions of your games? I like boxes.
Physical copies of our games are quite scarce and we do not really carry the distribution, so you’ll need to look for them yourself and if there is nothing available, that would mean that probably you’d have to wait for some (possible) reissuing. If you can get by without physical boxes, we advise taking a look at all the different platforms you can get our games on!

Is there any SUPERHOT mobile game?
Not for now, no. Not yet at least. We, the SUPERHOT Team, have not developed a single SUPERHOT mobile game. There are some games that are eerily similar in style and even name, but these are not our products.

What is your cute office doggo called?
You mean Oddie? He’s the best. He might be the best of us all.

How did it all start? What is the genesis of SUPERHOT?
Some say that Oddie has created the entirety of SUPERHOT while juggling six burning chainsaws with his mind.
However, he orders us to tell you that the truth is described here.

Are your games supercalifragilisticexpialidocious?
Yeah, they’re pretty awesome.

SUPERHOT

How can I contact you?

If you cannot find the answer to your question here or in any other place on the Internet, or you’d just like to write us some message please email us at superhot@superhotgame.com

What are the system requirements?

Windows 7 or newer

Minimum:

Processor: Intel Core2Quad Q6600 2,40 GHz
Memory: 4 GB RAM
Graphics: GeForce GTX 650 (1024 MB Ram)
Storage: 4 GB available space

Mac OS

Minimum:

OS X 10.9 or later
Processor: Intel Core I5 or newer
Memory: 8 GB RAM
Graphics: GPU with at least 1024 MB RAM
Storage: 3 GB available space

How exactly is SUPERHOT different from SUPERHOT VR?

This is the original SUPERHOT game that contains no VR capability. To play in VR, please take a look at SUPERHOT VR, which is a different game with different levels, plot, mechanics and some new weapons; a game that was created for VR. The original SUPERHOT (note that there is no “VR” in its name) is meant for desktops and this would be a proper start for your journey through SUPERHOT universe.
To make it more convenient for you we have created a bundle on Steam which gives you discounts. You can find it here.

I found a bug!

Few universal things you can try to fix it: restart the game and your computer, reinstall the game, delete the save files from:

C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT on Windows
or
Users\user_name\Library\Application Support\unity.SUPERHOT_Team.SUPERHOT on Mac.

Remember that AppData is a hidden folder, so you have to reveal it by enabling hidden objects in the View tab of your file explorer window.
If it doesn’t help or the issue is not mentioned in this FAQ please contact us at superhot@superhotgame.com. And please include as much information as you can:

Which system do you play on?
What is your computer specification?
Detailed description of the bug – what is happening, when is it happening.
Log file from game installation folder:
Windows: SH_Data\output_log.txt
Mac: ~\Library\Logs\Unity\Player.log
Linux: ~\.config\unity3d\CompanyName\ProductName\Player.log
A screenshot or a video would be great.

The game crashes/all I see is black screen. What can I do?

Some things you can try:

Run the game from the game folder on your drive via SH.exe (Steam\steamapps\common\SUPERHOT) in administrator mode rather than from Steam with Steam completely turned off.
Run the game from Steam in offline mode.
Move all save files from:
C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT\ on Windows
or
Users\user_name\Library\Application Support\unity.SUPERHOT_Team.SUPERHOT on Mac
to a different place and try to run the game afterwards.

If you can’t find the folder, please refer to this tutorial.
Make sure you have Microsoft .NET 4 framework installed.
Add SUPERHOT to exceptions in your antivirus.
Run SUPERHOT from the local Steam folder rather than from the Steam application.
If you are using Comodo firewall, follow this piece of advice posted by one of our amazing community members: right click SUPERHOT in your Steam library then click “properties”, then launch options, enter the screen resolution of your monitor (e.g. for 1920×1080 it would be “set -w1920 -h1080”), then click “OK” and launch the game. Comodo should then give you a warning claiming that this file has malicious content – click “fix it myself”. Then another dialog box will pop up from Comodo saying either “block” or “ignore this file”. Click on “ignore this file and claim it as a false report” or something along those lines. Then try relaunching the game.
Verify game cache.
Reinstall the game.

Should all above fail please contact us at superhot@superhotgame.com

The game lags/stutters/framerate drops unexpectedly.

Please make sure that your computer meets the minimum requirements to play this game.
Other than that:

If you are using more than one monitor, try to choose a different screen in the settings window
before the actual game launches OR when the launcher comes up, hold the Shift button down
while clicking on “Start SUPERHOT” button (as weirds as it sounds, it may work).
Test the game with VSync both on and off.
If you are using a laptop, make sure that your integrated graphics card is not chosen as the
default one.
If you have an SSD drive, install the game there.
Turn in-game AA off.
If you have this option, enable hyperthreading.
Disable extra displays if you have them.
Decrease resolution of the game.
Decrease other graphics’ settings in-game.

Where the replays are being stored on my computer?

C:\Users\USERNAME\AppData\LocalLow\SUPERHOT_Team\SUPERHOT\Screenshots\Replays on Windows.

SUPERHOT: VR

How can I contact you?

If you cannot find the answer to your question here or in any other place on the Internet, or you’d just like to write us some message please email us at superhot@superhotgame.com

What are the system requirements?

Vive

Minimum:

Processor: Intel Core i5-4590/AMD FX 8350 (equivalent or better)
Graphics card: NVIDIA GTX 970/AMD Radeon R9 290 (equivalent or better)
RAM: 4GB or more
Video output: 1 x HDMI 1.4 or 1 x DisplayPort 1.2
USB: 1 x USB-A 2.0
OS: Windows 7 or newer

Oculus

Minimum:

Processor: Intel Core i3-6100/AMD Ryzen 3 1200/AMD FX 4350 (equivalent or better)
Graphics card: NVIDIA GTX 960 (4GB)/AMD Radeon R9 290 (equivalent or better)
RAM: 8GB or more
Video output: HDMI 1.3
USB: 1 x USB-A 3.0, 2 x USB-A 2.0
OS: Windows 8.1 or newer

Windows Mixed Reality

Processor: Intel Mobile Core i5-7200U Dual-core with Hyperthreading
Graphics card: Integrated Intel HD Graphics 620/NVIDIA MX150/NVIDIA 965M (equivalent or better)
RAM: 8GB DDR3 dual-channel
Video output: HDMI 1.4 or DisplayPort 1.2
USB: USB-A 3.0 or USB-C
Bluetooth: Bluetooth 4.0
OS: Windows 10 Fall Creators Update

Windows Mixed Reality Ultra

Processor: Intel Core i5-4590 Quad-core/AMD Ryzen 5 1400 Quad-core (equivalent or better)
Graphics card: NVIDIA GTX 960/NVIDIA GTX 1050/AMD RX 460/AMD RX 560 (equivalent or better)
RAM: 8GB DDR3 dual-channel
Video output: HDMI 2.0 or DisplayPort 1.2
USB: USB-A 3.0 or USB-C
Bluetooth: Bluetooth 4.0
OS: Windows 10 Fall Creators Update

Is this just the original SUPERHOT but in VR?

No. SUPERHOT VR is a different game with different levels, plot, mechanics and some new weapons. It has been created specifically for VR and it’s more than a port. The game had to be constructed from the scratch for new platforms so it was a perfect chance to bring something new to the SUPERHOT universe!
To make it more convenient for you we have created a bundle on Steam which gives you discounts. You can find it here.

I found a bug!

Few universal things you can try to fix it: restart the game and your computer, reinstall the game, delete the save files from:
C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT_VR
Remember that AppData is a hidden folder, so you have to reveal it by enabling hidden objects in the View tab of your file explorer window.

If it doesn’t help or the issue is not mentioned in this FAQ please contact us at superhot@superhotgame.com. And please include as much information as you can:

Which platform do you play on?
What headset are you using?
What is your computer specification?
Detailed description of the bug – what is happening, when is it happening.
Log file from game installation folder:
Windows: SUPERHOTVR_Data\output_log.txt
A screenshot or a video would be great.

Game shows on the monitor but not on the headset.

Always make sure that the headset is plugged into the dedicated graphics card. Also set the dedicated card as the main GPU device in BIOS.

Where can I get the game?

The go to platform is Steam – it supports all the headsets that we released the game on (HTC Vive, Oculus Rift, Windows Mixed Reality headsets). The game is also available on Oculus store and Windows store. If you own Oculus or WMR headset it is recommended that you get the respective version as it tends to work better.

Can I play SUPERHOT VR seated?

It is possible, but we very much advise playing while standing, as this way gives you the intended experience.
The game was intended to give you a feel of being almost like a superhero. The slo-mo mechanic of the game proved to be among the most rewarding elements and dodging itself can be felt best while standing.

SUPERHOT: MIND CONTROL DELETE

How can I contact you?

If you cannot find the answer to your question here or in any other place on the Internet, or you’d just like to write us some message please email us at superhot@superhotgame.com

What is SUPERHOT: MIND CONTROL DELETE?

It’s our new standalone DLC for SUPERHOT and is currently in Early Access stage. It contains many exciting features like different characters to play (MINDS), new levels and weapons, new gameplay modes and many more. Current and prospective owners of SUPERHOT on Steam will be entitled to get it for free once it’s released.

So, if SUPERHOT: MCD will be free to Steam owners of the original game once finished, why would I buy it now?

It is completely optional – you can wait for it to be released and enjoy the full experience. We decided to make it available for purchase because it helps us develop the game. Most dedicated players send us their suggestions and feedback and it’s very helpful to us.

When will MCD be released?

The game should be released this year – 2018.
However, there is no strict date of release that would be set in stone as of yet. All of us still have to wait for a bit before the game hits the market. MCD was conceived as a simple DLC and since then it has evolved into a full game that is, frankly speaking, bigger than the original SUPERHOT. We’re doing the very best we can to offer you a complete, polished experience and that takes time.

Are you gonna release MCD on other platforms?

Right now we are focusing on releasing the full game on PC. It constantly changes and evolves so it would be hard to keep track of it on various platforms. However, when we are happy with the game we’ll be able to consider other platforms.

I found a bug!

Few universal things you can try to fix it: restart the game and your computer, reinstall the game, delete the save files from:

C:\Users\\AppData\LocalLow\SUPERHOT_Team\SHMCD on Windows
HOWEVER, before deleting the whole folder please make a copy of the output.log file as it might come in handy later.

Which system do you play on?
What is your computer specification?
Detailed description of the bug – what is happening, when is it happening.
Log fil found at the following location:
Windows: C:\Users\\AppData\LocalLow\SUPERHOT_Team\SHMCD\output.log
A screenshot or a video would be great.

Is SUPERHOT: MCD meant for VR or will it be?

Right now the game is still in development and is only available on PC. However, situation with VR would be the same as with SUPERHOT and SUPERHOT VR – we would have to design the whole game from scratch. And these are very far-reaching plans. We are a small team and can only focus on one project at a time.

Why do my saves keep disappearing?

Please keep in mind that the game is still in early access and it changes constantly. Due to that the saves from the previous patches in most cases do not work with the updated version of the game. Many users had this problem so we decided to delete the save files with every update. Also, the saves will be deleted with the release of the game so everyone has equal chances.
The more positive thing is – we’ve added a thingy that allows you to unlock all the game progress so you don’t have to play the game from the beginning every time we release an update. However, this will only work in early access and will not be available once the game is released.

What are the differences between SUPERHOT and SUPERHOT: MCD?

SH: MCD is basically a rogue-like; it has non-linear gameplay which changes with progression in game due to growing difficulty. We have implemented additional MINDs as we call them, which are new characters with different abilities. There are also new enemies, new weapons, new levels and lots of other cool stuff.
You can see some of this here.

How many levels are there in MCD?

In MCD you will go down the nine-storey high pyramid of levels, every floor comprising of certain number of runs, each of which puts you in several levels that have to be completed in order to complete the full run. Those levels are randomised. The lower you go (on the pyramid), the harder the runs and the enemies. Additionally, runs on lower floors contain more levels. Some runs introduce new gameplay features and there is a lot to discover, even though the game is still in development.

GENERAL AND MISCELLANEOUS

SUPERHOT

Windows 7 or newer

Minimum:

Recommended:

Mac OS

Minimum:

SUPERHOT: VR

Vive

Minimum:

Recommended:

Oculus

Minimum:

Recommended:

Windows Mixed Reality

Windows Mixed Reality

Windows Mixed Reality Ultra

SUPERHOT: MIND CONTROL DELETE