FAQ

General and miscellaneous

How can I contact you?

If this FAQ lacks an answer to your query, please email us at superhot@superhotgame.com

Is there any SUPERHOT mobile game?

We have not developed a single mobile game. There are some games that are eerily similar in style and even name, but these are not of our making.

Minimum: Processor - Intel Core2Quad Q6600 2,40 GHz; Memory - 4 GB RAM; Graphics - GeForce GTX 650 (1024 MB Ram); Storage - 4 GB available space
Recommended: Processor - Intel Core I5-4440 3,10 GHz; Memory - 8 GB RAM; Graphics - GeForce GTX 660 (2048 MB Ram); Storage - 4 GB available space

Mac OS X 10.13 or newer

Processor - Intel Core I5 or newer; Memory - 8 GB RAM; Graphics - GPU with at least 1024 MB RAM; Storage - 3 GB available space

How exactly is SUPERHOT different from SUPERHOT VR?

This is the original SUPERHOT game that contains no VR capability. To play in VR, please take a look at SUPERHOT VR, which is a different game with different levels, plot, mechanics and some new weapons; a game that was created for VR. The original SUPERHOT is meant for desktops and this would be a proper start for your journey through SUPERHOT's System.

Where are the saves stored at?

The example paths are:

Windows: C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT
Remember that AppData is a hidden folder, so you have to reveal it by enabling hidden objects in the View tab of your file explorer window.

Mac: Users\user_name\Library\Application Support\unity.SUPERHOT_Team.SUPERHOT
If you get stuck anywhere along the way, make sure you have revealed hidden files by pressing CMD + SHIFT + . (period)

PS4 as presented in the following FAQ: click here.

Xbox as presented in the following FAQ: click here.

Linux: ~/.config/unity3d/SUPERHOT_Team/SUPERHOT You might need to reveal hidden files to move to .config; use the shortcut applicable to your distribution, for instance CTR+H

SteamOS: go to Settings, then to Display – Interface and “Enable access to the Linux desktop”, click power icon, switch to desktop mode. The path is: ~/.config/unity3d/SUPERHOT_Team/SUPERHOT

Windows Store: %userprofile%\AppData\Local\Packages\LocalState

I found a bug in SUPERHOT!

Few universal things you can try to fix most common issues – restart the game and your device, reinstall the game, delete the save files from:

Mac: Users\user_name\Library\Application Support\unity.SUPERHOT_Team.SUPERHOT
If you get stuck anywhere along the way, make sure you have revealed hidden files by pressing CMD + SHIFT + . (period)
Alternatively, you can open Terminal and copy-paste in this command: rm -r ./Library/”Application Support”/unity.SUPERHOT_Team.SUPERHOT

PS4 as presented in the following FAQ, third paragraph: click here.

Xbox as presented in the following FAQ: click here.

Linux go to ~/.config/unity3d/SUPERHOT_Team/SUPERHOT then right-click on the SUPERHOT directory and move to trash. You might need to reveal hidden files to move to .config; use the shortcut applicable to your distribution, for instance CTRL + H. Alternatively you can open Terminal and copy-paste the following command: rm -r ~/.config/unity3d/SUPERHOT_Team/SUPERHOT

Windows Store: %userprofile%\AppData\Local\Packages\LocalState

SteamOS: go to Settings, then to Display – Interface and “Enable access to the Linux desktop”, click power icon, switch to desktop mode. Open Terminal and copy-paste the following command: sudo rm -r /home/steam/.config/unity3d/SUPERHOT_Team/SUPERHOT

The desktop account can gain root access, but ships with no password. Before you can use this account to gain root access, you need to assign it a password. From the desktop session, start a terminal window and type “passwd”. Enter your new password twice. Now you can use the “sudo” command to perform privileged operations.

If you’re playing on Steam, experiencing a black screen at launch and you the game doesn’t load, please refer to the following of this FAQ ("The game crashes/all I see is black screen.")

Should none of the abovementioned actions help or the issue is not mentioned in this FAQ (including other, following paragraphs within the game category) please contact us at superhot@superhotgame.com. Please include as much information as you can:

Which system do you play on?
What is your computer specification?
Detailed description of the bug – what is happening, when is it happening.
Log file from: Windows: example path is C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT\output_log.txt Mac: ~\Library\Logs\Unity\Player.log Linux from this location: ~.config\unity3d\CompanyName\ProductName\Player.log

To reveal hidden files to move to .config use the shortcut applicable to your distribution, for instance CTRL + H Windows Store version – from this location:
C:\Users\user_name\AppData\Local\Packages\SUPERHOTTeam.SHPLACEHOLDER_hj98apedv0ctt\TempState

A screenshot or a video would be great.

The game crashes/all I see is black screen. What can I do?

If you’re playing on Steam, experiencing a black screen at launch and you the game doesn’t load, please do the following:

right click on SUPERHOT in your Library,
go to Properties, then to Betas tab,
enter the Supercommunity password in the box under the drop-down list,
click the button just to the right of the box;
choose “community-test” from the drop-down list. Play the game as you would normally, exit it and launch again a couple of times, make sure it had stuff to save. If you can exit it and then launch again without it being too inconvenient to you – do that.

Then please contact us at superhot@superhotgame.com (or at Discord) and if it helped include “black screen bug – test branch helped!” so that we know where you’re coming from. If it didn’t – please contact us either way, so that we can help you.

Other things you can try:

Run the game from the game folder on your drive via SH.exe (Steam\steamapps\common\SUPERHOT) in administrator mode rather than from Steam with Steam completely turned off.
Run the game from Steam in offline mode.
Move/delete all save files as presented in “I found a bug” category above.
Make sure you have Microsoft .NET 4 framework installed.
Make sure your drivers (all of them, particularly for your GPU and audio) are up to date.
Add SUPERHOT to exceptions in your antivirus.
Run SUPERHOT from the local Steam folder rather than from the Steam application.
If you are using Comodo firewall, follow this piece of advice posted by one of our amazing community members: right click SUPERHOT in your Steam library then click “properties”, then launch options, enter the screen resolution of your monitor (e.g. for 1920×1080 it would be “set -w1920 -h1080”), then click “OK” and launch the game. Comodo should then give you a warning claiming that this file has malicious content – click “fix it myself”. Then another dialog box will pop up from Comodo saying either “block” or “ignore this file”. Click on “ignore this file and claim it as a false report” or something along those lines. Then try relaunching the game.
Verify game cache.
Reinstall the game.

Should all above fail please contact us at superhot@superhotgame.com

The game lags/stutters/framerate drops unexpectedly.

Please make sure that your computer meets the minimum requirements to play this game. Other than that:

If you are using more than one monitor, try to choose a different screen in the settings window before the actual game launches OR when the launcher comes up, hold the Shift button down while clicking on the “Start SUPERHOT” button (as weirds as it sounds, it may work).
Test the game with VSync both on and off.
Make sure your drivers (all of them, particularly for your GPU and audio) are up to date.
If you are using a laptop, make sure that your integrated graphics card is not chosen as the default one.
If you have an SSD drive, install the game there.
Turn in-game AA off.
If you have this option, enable hyperthreading.
Disable extra displays if you have them.
Decrease resolution of the game.
Decrease other graphics’ settings in-game.

Where are the replays being stored on my computer?

C:\Users\USERNAME\AppData\LocalLow\SUPERHOT_Team\SUPERHOT\Screenshots\Replays on Windows.

SUPERHOT VR

What are the system requirements?

Steam

Processor - Intel Core i5-4590/AMD FX 8350 (equivalent or better); Graphics card - NVIDIA GTX 970/AMD Radeon R9 290 (equivalent or better), RAM - 4GB or more; Video output: 1 x HDMI 1.4 or 1 x DisplayPort 1.2; USB: 1 x USB-A 2.0; OS - Windows 7 or newer

Meta

Processor - Intel Core i3-6100/AMD Ryzen 3 1200/AMD FX 4350 (equivalent or better); Graphics card - NVIDIA GTX 960 (4GB)/AMD Radeon R9 290 (equivalent or better); RAM - 8GB or more; Video output - HDMI 1.3; USB - 1 x USB-A 3.0, 2 x USB-A 2.0; OS - Windows 8.1 or newer

Windows Mixed Reality

Windows Mixed Reality: Processor - Intel Mobile Core i5-7200U Dual-core with Hyperthreading; Graphics card - Integrated Intel HD Graphics 620/NVIDIA MX150/NVIDIA 965M (equivalent or better); RAM - 8GB DDR3 dual-channel; Video output - HDMI 1.4 or DisplayPort 1.2; USB - USB-A 3.0 or USB-C; Bluetooth - Bluetooth 4.0; OS - Windows 10 Fall Creators Update

Windows Mixed Reality Ultra: Processor - Intel Core i5-4590 Quad-core/AMD Ryzen 5 1400 Quad-core (equivalent or better); Graphics card - NVIDIA GTX 960/NVIDIA GTX 1050/AMD RX 460/AMD RX 560 (equivalent or better); RAM - 8GB DDR3 dual-channel; Video output - HDMI 2.0 or DisplayPort 1.2; USB - USB-A 3.0 or USB-C; Bluetooth - Bluetooth 4.0; OS - Windows 10 Fall Creators Update

Is this just the original SUPERHOT but in VR?

No. SUPERHOT VR is a different game with different levels, plot, mechanics and some new weapons. It has been created specifically for VR and it’s more than a port. The game had to be constructed from the scratch for new platforms.

Where are the saves stored at?

The example paths are:

Windows: C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT_VR
Remember that AppData is a hidden folder, so you have to reveal it by enabling hidden objects in the View tab of your file explorer window.

PS4 as presented in the following FAQ: click here.

I found a bug in SUPERHOT VR!

Few universal things you can try to fix it – restart the game and your device (including controllers), reinstall the game, delete the save files from:

Windows: C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT_VR
Remember that AppData is a hidden folder, so you have to reveal it by enabling hidden objects in the View tab of your file explorer window.

PS4 as presented in the following FAQ, third paragraph: click here.

If you're playing on PC, make sure your drivers (all of them, particularly for your GPU and audio) are up to date. If it doesn’t help or the issue is not mentioned in this FAQ please contact us at superhot@superhotgame.com. And please include as much information as you can:

Which platform do you play on?
What headset are you using?
What is your computer specification?
Detailed description of the bug – what is happening, when is it happening.
Log file from game installation folder (on PC):

Windows: SUPERHOTVR_Data\output_log.txt

A screenshot or a video would be great.

Game shows on the monitor but not on the headset.

Always make sure that the headset is plugged into the dedicated graphics card. Also, set the dedicated card as the main GPU device in BIOS. Make sure your GPU drivers are up to date.

Few universal things you can try to fix it: restart the game and your computer, reinstall the game, delete the save files from: C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SUPERHOT_VR
Remember that AppData is a hidden folder, so you have to reveal it by enabling hidden objects in the View tab of your file explorer window.

If it doesn’t help or the issue is not mentioned in this FAQ please contact us at superhot@superhotgame.com. And please include as much information as you can:

Which platform do you play on?
What headset are you using?
What is your computer specification?
Log file from game installation folder:

Windows: SUPERHOTVR_Data\output_log.txt

SUPERHOT: MIND CONTROL DELETE

What are MCD's system requirements?

Windows 10 or newer, Steam OS and Linux

Minimum: 64-bit processor and operating system; Processor - Intel Core i3-4130; Memory - 8 GB RAM; Graphics - GeForce GTX 650 (1024 MB Ram)

Recommended: 64-bit processor and operating system; Processor - Intel Core i5-4690; Memory - 8 GB RAM; Graphics - GeForce GTX 660 (2048 MB Ram)

Mac OS X 15.15

Minimum: Processor - Intel Core I5 or later; Memory - 8 GB RAM; Graphics - 1024 MB Ram

Recommended: Graphics - 1536 MB Ram

Where are the saves stored at?

Windows: C:\Users/USERNAME\AppData\LocalLow\SUPERHOT_Team\SHMCD
Remember that AppData is a hidden folder, so you have to reveal it by enabling hidden objects in the View tab of your file explorer window.

Mac: …\Application Support/com.superhotgame.shmcd

Linux: ~/.config/unity3d/SUPERHOT_Team/SHMCD

PS4 as presented in the following FAQ: click here.

Xbox as presented in the following FAQ: click here.

I found a bug in MIND CONTROL DELETE!

Few universal things you can try to fix it: restart the game and your computer, reinstall the game, delete the save files from: C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SHMCD on Windows
HOWEVER, before deleting the whole folder please make a copy of the output.log file as it might come in handy later. Remember that AppData is a hidden folder, so you have to reveal it by enabling hidden objects in the View tab of your file explorer window.

Make sure your drivers (all of them, particularly for your GPU and audio) are up to date.

If it doesn’t help or the issue is not mentioned in this FAQ please contact us at superhot@superhotgame.com. And please include as much information as you can:

What is your computer specification?
Detailed description of the bug – what is happening, when is it happening.
Log file found at the following location:

Windows: C:\Users\user_name\AppData\LocalLow\SUPERHOT_Team\SHMCD\output.log
Mac: /Users/[user_name]/Library/Logs/Unity/

A screenshot or a video would be great.